Our goal at Aurora Photography and Design is your complete satisfaction with your purchase.
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Aurora Photography and Design from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Aurora Photography and Design has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Aurora Photography and Design sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify Aurora Photography and Design, before receiving the "incorrect" photograph. Refunds will NOT be given due to "not liking a photo", selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Aurora Photography and Design will send the correct photo to the buyer free of charge.
Any questions regarding this Policy please call (314) 974-1397.
Refund/Exchange Policy for Custom Wedding Albums and Photo Books
Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Albums are made to order and cannot be returned or exchanged unless:
a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
or in the event that the order was erroneously process such as an error was made on the size of the book or color/style, compared to the original recorded order.
Policies All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Aurora Photography and Design does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. Prints and products arrive 2-4 weeks after payment is received. Albums take approximately 10 weeks as they are custom designed, and hand made. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
Please make your selection carefully before ordering and if you have any questions please call us at (314) 974-1397 or email us at Jennifer@auroraphotodesign.com.